The moment something needs sorting

Winbeast Casino support, answered round the clock

Winbeast Casino keeps live chat, e-mail and phone open 24 hours a day, 7 days a week, so help is there whenever you need it.

Contact support now Licensed UK operator since 2018

Paid today

789,628 £

2,305 Playing now

UK Gambling CommissionLicensed 93933-3011-R-111167

4-minute withdrawals£10M paid weekly, up to £95,000 per transaction

TLS 1.3 encryptionAudited by eCOGRA, SIQ, BMM Testlabs

Three

Before you refresh your inbox, try the chat

By the end of this block you will have picked the channel that answers fastest.

Faster than e-mail, and never closed

Live chat suits anything urgent, from a stuck deposit to a locked login, and a person replies in about 3 minutes, day or night.

Start chat

A reply you can keep

E-mail is best for documents and anything you want in writing; write to [email protected] and a reply lands in roughly 4 hours.

Write to us

Need it explained aloud?

Phone works well when talking it through is easier; call +44 20 9868 8686 (GMT) and most calls are answered within about 5 minutes.

Call us

Six things to know

Support in your language, on your clock

It removes the worry that support only answers on foreign hours or in a language that is not yours.

How to reach us

Phone+44 20 9868 8686

Support clockGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

RegulatorUK Gambling Commission, 93933-3011-R-111167

If gambling hurts

Help bodiesGamCare, BeGambleAware, GAMSTOP

When an answer falls short

Take it further, one step at a time

Save this for the moment a reply lands and still leaves your question open.

What should I put in the first message?

Write to [email protected] with your account e-mail, the date and what you expected. Note the reference you get back.

Before the four-hour mark, after it

Within four hours you get a reply from a named agent, and the same person stays on your case from then on.

Still not settled

If the answer still does not sit right, ask the agent to pass the case to a manager, who reviews the whole thread again.

Escalate to the UK Gambling Commission

After our final response you may raise the matter with the UK Gambling Commission, the regulator that licenses Winbeast Casino Ltd under 93933-3011-R-111167.

Winbeast Casino routing desk

Send it to the desk that answers it

Every address below reaches a named team, so nothing sits unread while it finds its owner.

Account

General support[email protected]

Document verification[email protected]

Money

Deposits and withdrawals[email protected]

Everything else

Complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

Know who you are dealing with

A name, a number and a licence you can check

For the moment you wonder who actually runs the site and who answers if things go wrong.

The company

Registered nameWinbeast Casino Ltd

Company numberCompany No. 39360505 (United Kingdom)

Registered addressHigh Street, Birmingham

The licence

RegulatorUK Gambling Commission

Licence number93933-3011-R-111167

Written contact

Support e-mail[email protected]

The night you want to talk to someone who is not us

Three organisations stand apart from Winbeast Casino and cost you nothing. GamCare, BeGambleAware and GAMSTOP work independently of us, so what you say stays with them and no bonus or account of ours is involved.

GamCare. Trained advisers listen without judgement and can set up counselling, either by phone or face to face.

BeGambleAware. A self-help route with practical tools, budget planners and clear advice on taking a break from play.

GAMSTOP. One registration blocks you from gambling sites and apps licensed in Britain, including this one.

Three channels, seven answers

Numbers you see before you open a chat

Because a wait you can plan around beats a wait you have to guess at.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

All hours shown inGMT

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+44 20 9868 8686

Phone waiting time5 minutes

Ready details, one reply instead of three

Pull these together first and the agent can act on your very first message.

Your registered e-mail address
Your player ID or username
Date and time of the issue
Screenshot or transaction reference
One clear sentence on the outcome you want

You are here now

Who signs off Winbeast Casino payouts and complaints?

Our replies stay short and plain, because nobody wants a lecture at two in the morning.

trustWhich regulator licenses Winbeast Casino and what is the number?+

By law we answer to the UK Gambling Commission, so everything from a spin to a payout sits under its rules. Our licence is 93933-3011-R-111167. Check it before you deposit a penny.

trustDo I need to speak English to reach your team?+

Our team chats in English first, since the site itself is in English. German, Finnish and Norwegian are also spoken by advisers on shift. Say which one you prefer and we will pass you on.

trustHow long until someone finds my account from my details?+

Give the adviser your full name, date of birth and registered email and they will locate the account in seconds. Never share your password, as our staff never ask for it. A recent transaction reference can speed things up.

trustWhat happens when a reply leaves me unhappy?+

Tell the person handling your case first, then send it to [email protected] so a senior reviewer takes it on. Still unsatisfied after eight weeks, or with a final answer, and you can take it to the UK Gambling Commission.

trustWhat if I want to shut my account permanently?+

One message reaches [email protected] and we close it, with the balance sent back to you. Consider self-exclusion first, as that blocks new accounts across UK-licensed sites. Remember you may hold only one account with us.

trustWhat happens to my withdrawal while documents are checked?+

Identity, address and payment proof are looked at within six hours of arriving. Payouts sit on hold until that finishes, then go out in around four minutes. Send files via [email protected] rather than attaching them to a chat.

trustCan I see or remove the information you store about me?+

Ask [email protected] for a copy of your personal data and we respond inside the legal window. Deletion requests are honoured too, except records we must keep under licence rules. Tell us which you want in the subject line.